FAQ

Who can create campaigns?

Anyone in law enforcement or associated directly with affected officers (including family, close friends, officer-focused organizations, department staff, etc). Yes, this means that organizations with a mission to help officers (e.g. IPOF, 11-99 Foundation, C.O.P.S., etc) are welcome to post and use the site as a tool to help make things happen!

What kind of fundraising is allowed?

We permit fundraising for officers down or injured, including human, K9 and equestrian. We also allow postings by departments, SAR and EMT units for equipment, training and support services that are geared towards preventing future tragedy. And of course we allow family members to post their needs, even years after an event, so the community can continue to support them as they pull their lives back together.

How do we create a campaign?

To post a campaign just log-on and click ‘Start a Campaign’ at the top of the page. The “create” template is easy to use and allows you to describe your fundraising, post any thank you gifts, add a video, write updates and engage with supporters.

What are the most important parts of an online crowdfunding campaign?

It’s all about people helping out. So include enough detail, including photos and…if you have one…a video so contributors can get to know those they are helping. And be sure to include some nice “thank you gifts”, which can be as simple as a thank you note, a Twitter or Facebook shout out, a mention in a newsletter, or other things such as t-shirts. It doesn’t have to be elaborate, just some form of acknowledgment will go a long way.

How can we get the word out about the campaign?

Facebook, Twitter and other social media links are incorporated into all campaigns so you can share with people within the networks. And you can use the campaign’s url as a direct link on websites and in emails so people can click right to it.

Can we embed the campaign on our website?

Yes! Simply click the “Embed” link in the social media toolbar located on the campaign page and a box will open with what the widget will look like, and the HTML code to make it appear on your site. Copy the HTML, paste it onto your site and people seeing it there will be able to click right to the campaign.

How do we receive funds from the campaign?

Setting up your bank account and receiving transfers

In order to receive the funds from your charged donations, you’ll need to associate a bank account to your Stripe account and start receiving transfers. You can update your bank account information at any time, and you can also customize how frequently transfers are made.

Stripe Security

Our campaign reached its goal, what happens now?

Excellent news. You can now either close the campaign or leave it open for even more people to contribute.

Okay, we created the campaign…when does it go online?

Once the campaign is ready we do a quick check to make sure it meets our standards, checking with the proper contacts to ensure validity of the fund-raiser. If everything checks out it goes online right away. If not, we will let you know why.

How can I contribute to a campaign?

Easy…on the campaign page click ‘Contribute’. Then choose the thank you gift you want along with how much you are contributing. You will then be directed to our merchant bank’s page (as we don’t store or handle any credit card info ourselves). And…voila…you are helping out.

Are my donations tax deductible?

Yes. OfficerDown.us is a registered 501(c)(3) non-profit, and when applicable, the money you contribute to a campaign is going to assist the people who need it. Generally consistent with IRS requirements, the amount of the contribution deductible for federal income tax purposes is limited to the excess over the value of any goods or services received by the donor. Please inquire with your accountant to ensure your greatest benefits.

Am I debited immediately when I contribute to a campaign?

Yes. Our credit card processor will debit the amount right away and we will send you a confirmation email.

Can I update/cancel my contribution?

Yes, as long as funds have not transferred yet. Once the campaign have transferred, it is then out of our hands. Funds are processed within two days of donation. 

What happens if a campaign doesn’t reach its funding target?

All contributions are sent, as it’s better that they have at least some of the funding rather than nothing. So even if they don’t hit their goal they still get whatever contributions have come in.